Klarna
About Klarna
Klarna is one of the world’s leading payment providers and a licensed bank that is fundamentally transforming the shopping experience for buyers and merchants. Klarna offers simple solutions that allow people to shop and pay easily, securely, and fle
Contractual information about Klarna
When you choose Klarna as your payment method, you enter into an agreement with Klarna. This means that your payment must be made directly to Klarna, and any refunds will also be processed by them. Unfortunately, we cannot handle these transactions o
Where can I find Klarna’s FAQs and Terms & Conditions?
Need more help? You can find the full FAQ page here: https://www.klarna.com/de/kundenservice/. You can also reach us anytime via the Klarna chat in the Klarna app — we’re available for you 24/7.
I received an invoice from Klarna that I’ve already paid. What should I do?
First, please check whether the invoice amount has been debited from your bank account and that Klarna was listed as the payment recipient. If your payment was not processed despite the correct information, log in to your Klarna account and select “R
I haven’t received my order. What happens to my Klarna invoice?
Of course, you don’t have to pay the invoice until you’ve received your order. If the payment due date is approaching and you still haven’t received any information about your delivery status, please contact the merchant. Log in to your Klarna accoun
The total amount on my Klarna invoice is incorrect. What should I do?
If the invoice amount doesn’t match the total of your order, you shouldn’t pay it yet. Please contact the merchant directly so they can correct your invoice. While waiting for the updated invoice from the merchant, log in to your Klarna account and s
How should I proceed if I want to return goods?
First, follow the return instructions provided by the merchant and don’t forget to keep the tracking number of your return shipment. Log in to your Klarna account and select “Report a return” so that your invoice is paused until your return has been